Timi will share… | Social Business Strategy

…analysis on social business, interactive media, games, e-democracy, poetry, food, passions

Crowdsourcing turns Philippine tourism’s new slogan into a meme

An ad used in More Fun in the Philippines campaign

Prison. More fun in the Philippines.

The Philippines Department of Tourism’s (DOT) new slogan “It’s more fun in the Philippines” is getting a life of its own. Although debates have been sparked (the slogan is the same as an ad in Switzerland in 1951), I think netizens are largely approving it. The public has taken the slogan and made it its own as seen by numerous ads / tweaked slogans sprouting on Facebook and Twitter. Some of the first images coming up on a Google search range from breathtaking nature shots to slices of Philippine life and humour to political and satirical messages. My interest in it lies primarily on the fact that it’s now becoming an internet meme: it’s a case where crowdsourcing has transformed a good slogan into a living one. A more valuable point of critique for me, though, would be whether the DOT and its ad agency integrated social touchpoints during the campaign development process, and if it actually planned for the public to get on board the campaign by mashing up the slogan. The previous slogan in 2010 was a social #fail, which I extensively blogged about.

Kisses. More fun in the Philippines.   Planking. It's more fun in the Philippines.  Social climbing. More fun in the Philippines.  Biking. More fun in the Philippines

Below is a comment I made on a friend’s Facebook Wall where the issue of originality was raised.

 
”in my opinion, the originality issue is not as simple as critics are portraying it. in this day and age, i think even the concept of originality is changing. it has become increasingly easy to share, mash-up and produce hybrid ideas, which in their own right can be considered ‘original’. maybe dot didn’t do its research more extensively as netizens could easily do (the advertising campaign development process in many countries still lag in integrating social touchpoints), but that doesn’t make them guilty of stealing.

the slogan itself “it’s more fun in the (country)” is so basic and resonates with people’s own experiences, that it’s difficult to tweak it. it’s this basic character, i think, that makes it a good slogan, because you can easily and creatively craft it to the philippine context. so, it might be based on another country’s slogan, but we can execute it differently. just like how the ads are being made by the public now. they’re taking snapshots of life in the philippines and basically saying ‘mas masaya sa pinas’ (which i think is what all pinoys abroad swear by). i think crowdsourcing the ads themselves is what will breathe in new life in this ‘unoriginal’ slogan’.

if i were to critique the campaign, it would be less on the merits of the slogan itself, and more on whether the dot integrated social touchpoints throughout the development of the campaign. i think that was one major flaw of its predecessor (‘Pilipinas kay ganda’). it could’ve leveraged the wisdom of the crowd, but it didn’t. i blogged about this in 2010 if you’d like to read ;-) http://socialbizstrategy.com/2010/11/24/case-study-philippines-tourism-campaign-rebranding-couldve-harnessed-the-wisdom-of-crowds/

i love the way it’s now being adopted by the public and making it their own. like this album: https://www.facebook.com/media/set/?set=a.10150506686457290.390771.501807289&type=1
 and even the political and satirical ones — those are welcome, too. they extend the campaign into the public consciousness and bring in authenticity in my view. might be an undesired result by dot, but they can’t really do anything about it.”

Filed under: Culture, Digital worlds, Philippines, Social / online media analysis, , ,

The best Christmas gift: help the storm victims in the Philippines

Friends, as the power of social stems from an innate sense of giving and sharing, I’m posting this appeal: amidst this season of giving, if you want to give a gift that can literally change lives, please help the storm victims in Northern Mindanao, Philippines. Entire villages were swept away by flashfloods and landslides. Death toll is now at 700+, hundreds missing, and thousands more homeless.

You can donate via the Red Cross, of course, or these local organisations (they’re based in the affected areas). You can find details on the swift / bic code and other info on these pages. I’ve sent my donation to these orgs:
> Rural Missionaries of the Philippines — http://www.rmp-nmr.org/
> Xavier University — http://www.xu.edu.ph/index.php/other-news/642-bagyong-sendong-relief-operations-in-xavier-university

Here’s a glimpse of the devastation wrought by the floods: http://newsinfo.inquirer.net/113597/deadly-mix-for-disaster

Filed under: Philippines

Social Business Series 1: Social media behaviours around the world

[Note: Aside from blogging about the impact of social media in society, I also want to popularise the concept of Social Business. I’ve decided to post regularly about a series of topics related to ‘Social Business’, which will be a combination of curated information and reflections about my own experiences as a freelance Social Business Analyst / Strategist. I hope to explore the different aspects of Social Business and help you gain a better understanding on how to optimise social and network productivity in an organisation. In this post, I'd like to give an overview on social media behaviours and underscore the importance of knowing your target audience.]

Social business as a concept and framework is, first and foremost, an acknowledgement of the profound impact of social technologies on our culture, the way we communicate and the way we work. Secondly, it’s a recognition of the potential of social media and networks for consumer engagement, workforce engagement and change / operations management.  Last, but not the least, it is a framework for effecting genuine and holistic transformations in organisations.

Global social media behaviours 2010/2011

Global state of social networking

Know thy customer
The holy grail of social media is – surprise, surprise – not media but social. By social I mean people and the networks they participate in. Before an organisation should even attempt to create a social media campaign or set up account profiles across social web, it should first be clear about its audience and their socialgraphics. This means having an in-depth knowledge of what people do online, where they converge, what they talk about, who they talk to and trust, and how they connect with each other. These are fertile grounds for consumer/user insights, which are fundamental in any online business. If there’s anything that best practices in online and social business have taught us, it’s this: don’t cut corners in project activities aimed at attaining a real understanding of the local market.

But since digital and social technologies are helping us live in increasingly proximity with each other, we must  also complement local knowledge with a global perspective on how consumers use social technologies.

To get you started thinking about Social Business, above are two very relevant infographics on global use and adoption of the social web. The first is a 2011 global snapshot of social media activities in Europe, Latin America and Asia-Pacific (using the GlobalWebIndex, Comscore and Nielsen). I got this from Michael Brito‘s brilliant blog for his book, “Smart Business,  Social Business”.  (More details in the later part of this post.) The second is from GlobalWebIndex that visualises the global state of social networking in 2011.

While you would naturally have to conduct more local and group-specific research on your target customer’s social and online behaviour, global statistics always come in handy for comparative analysis or as a springboard for deeper investigation. Always be on the look-out for information that shows interesting trends in social network growth, adoption, and engagement that can reveal insights on customers’ relationships and their ever-evolving user behaviour.
Read the rest of this entry »

Filed under: campaigns, Digital worlds, Ideas, Philippines, Social / online media analysis, social business, Strategy, User experience, , , , , ,

Social web and social change: from the personal to the political and back again

[Originally published in Munting Nayon Magazine for the Filipino community in the Netherlands]

I’ve been writing a lot about how the social web has become an inherent part of this generation’s politicisation and mediation of the world. Actually, it’s helping everyone of all ages from all over to see the world from different perspectives in ways that are fast, easy, and in most cases, real-time. It’s contributing profoundly to the development of a networked way of thinking, observing and doing. For example, social technologies help expose people to various societal problems and current events, so much so that local issues become global concerns. This has become evident in the way we’ve experienced the social uprisings in Tunisia, Egypt, Libya and all across the Arab world. Likewise, it has impacted how natural calamities are seen and reported, and its stories documented, shared and remembered. The recent natural disasters that devastated New Zealand and Japan attest to this new way of understanding and mediating the events that happen around us.

Whether suffering and tragedies are turned into mere spectacles is another matter. By the same token, though there are various levels of accessibility to the social web, it’s not a part of the everyday life of the majority of the world’s poorest sectors. However, what many critics of social media miss is that while the media and tools are new, the social is not. Neither is the end goal of transformation. For this is ultimately one, if not the most compelling aspect, of the social web’s existence and development: mediating and remediating our experience of the world and our relationships, and changing ourselves in the process.

Here are a few of my favourite examples of how the social web is interwoven in our day-to-day political, work or personal experiences. Read the rest of this entry »

Filed under: Digital worlds, e-democracy, Ideas, Philippines, Social / online media analysis, , , ,

Case study: Philippines tourism rebranding could have harnessed the wisdom of crowds

In brief: The short-lived Philippines tourism rebrand sorely lacked social touchpoints. Such a high-engagement brand should’ve leveraged public participation by strategically integrating the role of online influencers and social media in the whole project cycle. The Department of Tourism and its ad agency seemed to have forgotten that we’re “…living in the middle of a remarkable increase in our ability to share, to cooperate with one another, and to take collective action, all outside the framework of traditional institutions and organisations.” The public is now not only their stakeholders, but also co-creators.

Beauty turned ugly in just a few hours after the Philippines’ Department of Tourism (DOT) launched its rebranded tourism campaign. The new (and now recently scrapped) DOT slogan, ‘Pilipinas Kay Ganda’ (Philippines, so beautiful!) started a firestorm of criticism shortly after the launch.  It’s a case that once again reveals the clout of social networks in the Philippines (and overall) and argues for the urgent need of a new way of working. It also shines a light on the significance of online influencers.

Performance artist and activist Carlos Celdran and other online influencers gave the new slogan a failing mark on their Twitter and Facebook pages. Netizens were also quick to point out the striking similarity of the logo to that of Poland’s tourism logo. And then there was the URL blooper: instead of landing in ‘beautifulpilipinas.com’, visitors might end up going to a porn site ‘beautifulfilipinas.com’.

I won’t dive into the advertising issues (merits and demerits of the rebrand itself, the much-maligned logo and slogan, bad copy); a lot have blogged about this already. Nor will I delve into the greater problems ailing DOT and the Philippines tourism industry in general.

What I want to spotlight is the social perspective. Government and advertising agencies alike need to acknowledge the fact that social technologies are fundamentally changing the way we work, and should begin working with a public that has been transformed from mere consumers into stakeholders and co-creators.

Read the rest of this entry »

Filed under: campaigns, Ideas, Philippines, Social / online media analysis, social business, Strategy, , , , , , , , ,

Social media as platforms for good governance

Here’s my take on the furor in the Philippines over Mislang’s Twitter fiasco and the recent moves to regulate the use of social networks by government employees. This whole issue goes beyond an individual’s mistakes; turning to mere regulation of social networks is the worst way to move forward.

Highlights:

» The Aquino administration should renew its social media policies, but it should do so as part of an overall review of their social media strategy…or is there even one in place?

» The Twitter fiasco by Mislang has been met with relentless, severe and sometimes cruel condemnation by both allies and opposition of Aquino. While I share the criticism and rejoice in social media’s ability to amplify public criticism, I must also warn against cybercitizens’ fascination with the ‘digital scarlet letter’.

» The Aquino administration has the chance to elevate social media use in government from a communications and PR tool to that of a relevant platform for good governance. However, mere regulation of the use of social media networks by government employees is the wrong way to begin.

=======
Carmen Mislang, speechwriter of President Benigno Aquino, Jr. and part of the contingent of the state visit to Vietnam, got into hot water a few weeks ago after posting several ‘undiplomatic’ tweets on her personal Twitter account. This prompted Communications Secretary Ricky Carandang to temporarily put tweeting by his staff on hold, while he reviewed social media guidelines for Twitter (and possibly also look into Facebook guidelines as well).

If the Philippine government is serious with social media, then renewing social media policies is just one item in the long list of things to do. And it doesn’t even fall under the initial steps.

I hope Secretary Carandang won’t mind considering some of my insights on social media and governance. If he were a client of mine, I’d ask him to consider three points. The short version:

1. Focus on strategy before tools. Renew their whole social media policy (not just Twitter’s but all their social media channels), but only as part of a bigger review of their overall social media strategy and social media governance.

2. Engage in meaningful conversations amidst public critique. Deal with negative online perception by conversing with the public within the social web itself. Be present where your critiques converge, face the ugly remarks, respond with honesty, and be transparent about how government plans to move forward in this (and other such) cases.

3. Think not just ‘social media’, but ‘social government’. Clearly define social media’s role in (good) governance and democracy. Make this the framework for developing a social media strategy.

Read the rest of this entry »

Filed under: Culture, Digital worlds, e-democracy, Ideas, Philippines, Social / online media analysis, social business, , , , , , , ,

Practicing the social in social media

[Note: This article was originally published in Munting Nayon Magazine and was meant as an introductory piece on the importance of properly drawing up social media strategy and policies.]

Social technologies are revolutionising society.

You’ve probably heard this before and shook your head in dismissal of the idea. Surely, the word ‘revolutionary’ doesn’t apply to posting so-called ‘status updates’, sharing content and ‘liking’ what your friends have to say. But before you condemn the social web to the list of yet another run-of-the-mill and overrated next big thing, think again.

Today’s social web is revolutionary not because it’s new, but rather because of the new and unexpected ways people are using it. It’s groundbreaking not because of its innate technological prowess, but because it’s capable of helping releasing the radical potential of users and events.  Social media is changing, right before our very eyes, the way we organise and interact with each other. It’s changing in profound ways we think and behave, even leaving its footprints on politics and economics. I’ve written about this in the past, citing the role of social media in business (how it helps build brands and conversations) and in political-socio affairs such as the elections in Iraq and the US, the promotion of citizen journalism, and supporting causes among others.

Social means conversations not monologues
The recent Manila hostage crisis that gripped the country last August 23, 2010 once again showed just how tightly the social web is intertwined with our personal and national life. It played a big part in spreading information, fuelling feedback (ranging from genuine sympathy to acerbic criticism and downright shock and anger) and moulding the way the story unfolded even after the event has passed.

You might have already heard about how some students and police officers posed to have their picture taken in front of the wrecked tourist bus. This sparked shocked reactions from both Pinoys and Chinese alike to the insensitivity of Filipinos to the hostage crisis turned tragedy. Comments flooded Twitter and Facebook, and there were even some anti-Filipino Facebook pages that were set up in response to this incident. However, what I deem more interesting is the way the administration handled online criticism hurled at Noynoy’s Facebook page.

Read the rest of this entry »

Filed under: e-democracy, Philippines, Politics, Social / online media analysis, social business, , , ,

‘Bangon, Pinoy! Rise above the storm’: A fund raising campaign for the storm victims in the Philippines

Fund raising campaign

Warm greetings in this season of storms!

Pinay sa Holland (Filipinas in Holland) invites you to support our benefit concert and fund-raising campaign for the storm victims in the Philippines. Entitled ‘Bangon, Pinoy! Rise above the storm’, it’s a concert to celebrate the unsinkable Filipino spirit, which has prevailed amidst the fury and havoc of typhoons that recently passed and contiue to threaten the country.

What do we want to achieve?
We are a non-profit organisation duly registered with the KvK (Kamer van Koophandel). Our goal is to raise funds for the massive relief and rehabilitation efforts for the poorest and most vulnerable victims of flooding and landslides in the Philippines caused by the tropical storm Ondoy (Ketsana) and super-typhoon Pepeng (Parma). We want to focus on direct support for children, women, elderly and the differently-abled.

Who are the beneficiaries?
We want to help in two ways. We want to aid in immediate national relief operations provided by the Philippine National Red Cross, and concurrently support community-based disaster management and rehabilitation initiatives provided by the Citizens’ Disaster Response Center (CDRC).

What can you do to help?
There are three ways to help: come to the benefit concert; donate online or offline; promote our campaign. Read the rest of this entry »

Filed under: campaigns, Philippines, , ,

Let’s ask Farmville to lend a helping hand to storm victims in the Philippines

Filipinos are crazy about Farmville. For the longest time, I tried to stay its lure, but eventually I succumbed to its calling.

During the first 4 days of the storm, the absence of Farmville feeds from my Philippines network was striking. It’s just a game, but I knew what the absence of those (sometime irritating) feeds meant: my family and friends couldn’t play because they were stranded, displaced; their furniture, applicances and electronic gadgets damaged by the flood; they had no electricity, no time to relax — no time to play when a torrent of chaos and catastrophe engulfs you. What occupied their minds were the bare necessities for survival: dry and safe shelter, food, loved ones.

Let’s ask Farmville to lend a hand. Why not?
Tweet them constantly but nicely ;-) – @zfarmville
Email them: Businessdevelopment@zynga.com
If you play it, drop a question at http://zynga.custhelp.com/app/utils/login_form/redirect/ask

Posted via web from Timi will share…

Filed under: Digital worlds, Games, Philippines, QBs & Sangga, , , ,

An overview of online social tools for fund-raising

Tropical storm Ondoy (international code name: Ketsana) wreaked havoc on the Philippines  last week that reverberated beyond its shores. Every Filipino, whether at home or abroad, had someone to worry about. Though tragic, it was an authentic national experience that brought together Filipnos from across the globe and revived the spirit of ‘bayanihan’ — that Filipino concept for a community coming together to perform a heroic act. ‘Bayan’ means country or town, ‘bayani’, hero. This collective heroism tumbled like a flood — but instead of a deluge of destruction, a torrent of selfless deeds engulfed the land . The spirit of bayanihan literally saved physical bodies from raging waters and lifted hearts drenched and weighed down by suffering borne of natural catastrophe and dereliction of duty.

What I felt

As someone living abroad, I felt the waves of despair pass through me even after having sent a modest donation to the Philippine National Red Cross. Like many other friends who couldn’t help directly with relief efforts on the ground, I felt that the money I sent was not enough. But inspired by tales of bayanihan, I decided to focus on what I could do from where I was, and what I could do good. If providing immediate relief to the displaced and homeless is something I can’t accomplish on a larger scale by myself, I can at least try to help with the rehabilitation efforts to come. Help is needed right at this very moment, but even more will be needed when the flood subsides and the mud is lifted from our streets and houses.

What you and I can do

If  microblogging via Facebook and Twitter enhanced the collection, reporting, sharing and coordinate of crucial information for rescue and relief operation; if you were amazed by how bayanihan in combination with the social web empowered you to become an information and services hub — I invite you to try out what you and your network can accomplish wtih ‘micro-philanthropy’.

Each one of those FB and Twitter users who broadcasted relevant information, relayed latest news, expressed sympathy for the victims or admiration for the bayanihan spirit is a potential donor and/or a potential fund-raiser. Read the rest of this entry »

Filed under: Digital worlds, Ideas, Philippines, Social / online media analysis, , , , , ,

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analyst, poet, dream-dweller. a.k.a. 'delunna'

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