Timi will share… | Social Business Strategy

…analysis on social business, interactive media, games, e-democracy, poetry, food, passions

Weekend reads: On social business maturity, content marketing, blogging and revolutions

I must admit that my heart skips a beat whenever interesting articles find their way to me. The end of the work week has brought some good catch on social business maturity, the crucial role of content marketing and engagement, and the ultimate ROI of social media, in particular, blogging — changing behaviours — , which in this case, contributed to a revolution.

The posts on engagement and content marketing describe exactly my recommendations to two clients of mine this week. Once you go social (and it’s no longer a question of if, but how), it’s a continuous effort. It’s not like advertising with a start and end date. It’s about feeding your network and engaging with them, which means, you must think in terms of increments, of addressing recognised needs or opportunities, but always, with the end goal of mind.

Anyhow, looking forward to reading these posts this weekend.  Hopefully I’ll be able to do that in between trying to teach my just-turned toddler to drink from a cup (even just drinking more would be a good acceptance criteria already), doing my taxes, and playing Skyrim (fingers crossed). Enjoy!

  • Content: The New Marketing Equation by Altimeter Group Network on SlideShare – This is a presentation of their latest report. I like this as it once again underscores how content marketing within the social business framework is NOT advertising. It’s not about one-off campaigns.  Real engagement needs continuous investment.  On their slideshare description: “Content marketing requires a shift in company culture, resources, budgets, partners and strategy. Rebalancing is critical to achieve these goals. The choice is whether to rebalance now, or later when the battle for attention may become even more difficult than it currently is.”
  • Jeremiah Owyang weighs in on the above report on his blog: Beyond Tools, Marketers Must Focus on Content
  • So does Brian Solis in a more elaborate post: Report: Content and the New Marketing Equation

Filed under: Digital worlds, e-democracy, Politics, Social / online media analysis, social business, Strategy, , , , , ,

Crowdsourcing turns Philippine tourism’s new slogan into a meme

An ad used in More Fun in the Philippines campaign

Prison. More fun in the Philippines.

The Philippines Department of Tourism’s (DOT) new slogan “It’s more fun in the Philippines” is getting a life of its own. Although debates have been sparked (the slogan is the same as an ad in Switzerland in 1951), I think netizens are largely approving it. The public has taken the slogan and made it its own as seen by numerous ads / tweaked slogans sprouting on Facebook and Twitter. Some of the first images coming up on a Google search range from breathtaking nature shots to slices of Philippine life and humour to political and satirical messages. My interest in it lies primarily on the fact that it’s now becoming an internet meme: it’s a case where crowdsourcing has transformed a good slogan into a living one. A more valuable point of critique for me, though, would be whether the DOT and its ad agency integrated social touchpoints during the campaign development process, and if it actually planned for the public to get on board the campaign by mashing up the slogan. The previous slogan in 2010 was a social #fail, which I extensively blogged about.

Kisses. More fun in the Philippines.   Planking. It's more fun in the Philippines.  Social climbing. More fun in the Philippines.  Biking. More fun in the Philippines

Below is a comment I made on a friend’s Facebook Wall where the issue of originality was raised.

 
”in my opinion, the originality issue is not as simple as critics are portraying it. in this day and age, i think even the concept of originality is changing. it has become increasingly easy to share, mash-up and produce hybrid ideas, which in their own right can be considered ‘original’. maybe dot didn’t do its research more extensively as netizens could easily do (the advertising campaign development process in many countries still lag in integrating social touchpoints), but that doesn’t make them guilty of stealing.

the slogan itself “it’s more fun in the (country)” is so basic and resonates with people’s own experiences, that it’s difficult to tweak it. it’s this basic character, i think, that makes it a good slogan, because you can easily and creatively craft it to the philippine context. so, it might be based on another country’s slogan, but we can execute it differently. just like how the ads are being made by the public now. they’re taking snapshots of life in the philippines and basically saying ‘mas masaya sa pinas’ (which i think is what all pinoys abroad swear by). i think crowdsourcing the ads themselves is what will breathe in new life in this ‘unoriginal’ slogan’.

if i were to critique the campaign, it would be less on the merits of the slogan itself, and more on whether the dot integrated social touchpoints throughout the development of the campaign. i think that was one major flaw of its predecessor (‘Pilipinas kay ganda’). it could’ve leveraged the wisdom of the crowd, but it didn’t. i blogged about this in 2010 if you’d like to read ;-) http://socialbizstrategy.com/2010/11/24/case-study-philippines-tourism-campaign-rebranding-couldve-harnessed-the-wisdom-of-crowds/

i love the way it’s now being adopted by the public and making it their own. like this album: https://www.facebook.com/media/set/?set=a.10150506686457290.390771.501807289&type=1
 and even the political and satirical ones — those are welcome, too. they extend the campaign into the public consciousness and bring in authenticity in my view. might be an undesired result by dot, but they can’t really do anything about it.”

Filed under: Culture, Digital worlds, Philippines, Social / online media analysis, , ,

The best Christmas gift: help the storm victims in the Philippines

Friends, as the power of social stems from an innate sense of giving and sharing, I’m posting this appeal: amidst this season of giving, if you want to give a gift that can literally change lives, please help the storm victims in Northern Mindanao, Philippines. Entire villages were swept away by flashfloods and landslides. Death toll is now at 700+, hundreds missing, and thousands more homeless.

You can donate via the Red Cross, of course, or these local organisations (they’re based in the affected areas). You can find details on the swift / bic code and other info on these pages. I’ve sent my donation to these orgs:
> Rural Missionaries of the Philippines — http://www.rmp-nmr.org/
> Xavier University — http://www.xu.edu.ph/index.php/other-news/642-bagyong-sendong-relief-operations-in-xavier-university

Here’s a glimpse of the devastation wrought by the floods: http://newsinfo.inquirer.net/113597/deadly-mix-for-disaster

Filed under: Philippines

Links 12-09-11: Social business design must-reads

Brand Marketing Programs made Social By Design
How do you develop marketing programmes that are social by design? This framework articulates something I’ve been trying to do myself, and gave me a more structured approach in creating socially designed marketing programmes.

From traditional business to social business

A must read if you are serious about social business (and not just developing a strategy for social presence and increasing the number of likes.) Good examples of what it means to deliver value!

Filed under: Social / online media analysis, social business, Strategy, User experience, , ,

Links 12-09-11: social media research

Nielsen: Social Media Report (U.S.) Q3 ’11- Really crucial to gain insights on how consumer segments use and share content. Some interesting findings:

  1. Over 2x as many 55-plussers visited social networks via mobile
  2. Top 3 categories of apps: games, weather, social networking. (Weather was an eye-opener for me)
  3. On slide 11: active social networkers are influential OFFLINE

A recent study (U.S.) on consumer interaction on Facebook – Interesting stats on engagement with brands.

 

Filed under: Social / online media analysis, social business, Strategy, , ,

Publicy and social advertising

Brian Solis, in “The Rise of Social Advertising”, wrote about the report by the Pivot team on the state of social advertising and its opportunities. The Trends in Social Advertising survey was conducted among brand managers, executives, and marketing professionals via email, blogs,Twitter and Facebook. I won’t delve into it as such a meaty article filled with lots of facts and figures is best read in its entirety.

What I’d like to share, though, is the comment I added to it. The report was focused on how businesses are using social advertising. After reading it, my thoughts began to wander in the realm of the consumer.  I think social advertising will intensify more the privacy-publicy conflict that arises every time a social network launches initiatives in social advertising. What should brands and the movers and builders of social networks should do about this? I am for publicy, by the way, but I believe it requires a process, not just a default opt in for social advertising. Here’s my complete comment:

Brian, I’m curious to know what you think of the whole publicy-privacy context and how that impacts social advertising. I think the rise of social advertising highlights this conflict even more. A lot of the major social advertising programs use tools that rely and thrive on publicy, where information/content is ‘public by default, private through effort’. Read the rest of this entry »

Filed under: Ideas, Social / online media analysis, social business, , , , , ,

Some top issues in adopting social computing

Here’s another brilliant resource for social business thinking. Also quite useful in presentations. Your prospects or existing clients would also want to know, aside from the benefits of social business, the most voiced issues concerning social business adoption. A number of them might even be already struggling with these issues. In a nutshell, the 10 top issues with social computing in business are:

  1. Lack of social media literacy amongst workers.
  2. A perception that social tools won’t work well in a particular industry.
  3. Social software is still perceived as too risky to use for core business activities.
  4. Can’t get enough senior executives engaged with social tools.
  5. There is vapor lock between IT and the social computing initiative.
  6. Need to prove ROI before there will be support for social software.
  7. Security concerns are holding up pilot projects/adoption plans.
  8. The needs around community management have come as a surprise.
  9. Difficulties sustaining external engagement.
  10. Struggling to survive due to unexpected success.

Read the full version by one of my favourite and genuine social business experts, Dion Hinchcliffe @dhinchcliffe.

Filed under: Social / online media analysis, social business, Strategy, , ,

Use service design to envision social business programmes

A lot of time and resources are spent on thinking of clever marketing / PR gimmicks, but less about harnessing the real potential of social for your business: making social a core part of your services and products.

How to integrate social into services and products? To quote Clay Shirky, give your customers “a plausible promise, an effective tool, and an acceptable bargain.” Learn more from James Dellow in this well-written and insightful post ‘Using service design to envision socially integrated services and products‘.

Filed under: Social / online media analysis, social business, Strategy, , , , , ,

Twitter at five: 200 million tweeps, 350 billion tweets a day (Infographic)

Five years ago, you would’ve been called a twit if you insisted that the words ‘tweet’, ‘follow’, ‘reply’, and ‘mention’ were associated with a blue bird.

I joined Twitter on Sat Dec 20 10:37:41 +0000 2008. I postponed joining for a long time because then, I lived on Jaiku, which I joined on June 9, 2007.  My Jaiku stream is still online, and reading it brings back a lot of memories. http://delunna.jaiku.com/ But after switching to Twitter, I never got to go back again to Jaiku.

by visually via

//  

Filed under: Digital worlds, Social / online media analysis, , , , , ,

Pharmacies can be more social: talking with your customers can be more important than giving answers

I was customer #5 at the neighbourhood pharmacy this morning. I wanted to get a ‘herhalingsrecept’ (repeat prescription) for my brand new and ridiculously expensive medication for treating my high cholesterol levels. I have to shell out my own money first before it can be shouldered by my insurance, and getting the reimbursement requires filling and sending paper forms. Also these days, I have to request medication, even my insulin shots, a week in advance. Otherwise, the pharmacy can’t guarantee availability. So, I dutifully proceeded to the pharmacy at 8 a.m. to make sure I get my repeat prescription. I thought it was strange to not have gotten it right away the last time, but I wrote that off to my forgetfulness and to the pharmacist’s busy schedule.

My turn came up and I explained myself to the pharmacist. I said I wondered why I didn’t get the repeat prescription, and how can I get it. “Then it’s not meant to be ordered again”, the pharmacist knowingly replied.

I gave her a blank look; luckily, my brain was jolted enough from its sleepy state to manage a retort, “But that’s the second time I ordered it. That means the original prescription stated that it’s meant to be used regularly — monthly in my case.”

To which she replied, “Daar ik ga ik geen gesprek voeren,” (“I won’t go into that discussion”).

Ah, the magic words that would compel me to stop asking and accept the facts of life. It was meant to be the end point of a flowchart, the conclusion of a Q&A triage.  Although having grown up with tyrants in government has taught me that silence is argument carried on by other means, I luckily managed to also develop a questioning nature and an ability for indirect resistance. So I skipped the step ‘No discussion’ in the flowchart and created a new flow. I told the pharmacist that my new medication was not meant as a one-off.

Read the rest of this entry »

Filed under: Ideas, Social / online media analysis, social business, User experience, , , ,

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analyst, poet, dream-dweller. a.k.a. 'delunna'

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