Timi will share… | Social Business Strategy

…analysis on social business, interactive media, games, e-democracy, poetry, food, passions

Creative Niche Amsterdam to host Social Media Strategy knowledge seminar

I’m one of the presenters of Creative Niche Amsterdam’s “Project Greenhouse: Social Media Strategy to Build Brands and Communities.” I’ll be talking about how to jump-start your organisation’s social business programme. I’ll introduce the basic elements of a social business programme and how to strategically approach the use of social media in your organisation for valuable business impact. Attendance is free but space is limited, so RSVP now if you’d like to come.

Venue: Spaces Building, Herengracht 124-128, Amsterdam
Date: Wednesday, 6 June, 2012
Time: 18:00-20:00

Filed under: social business, , ,

Jump-start your social media strategy development

Companies are starting to realise, earlier rather than later, that they need to invest in social media strategy first before spending on setting-up their Facebook page, launching a Twitter campaign, creating a Pinterest board, and oh, do something with Google+. I’ve had these kinds of conversations with clients, and eventually, they do agree.

Their concern though, is how to keep on moving forward while social strategy development is taking place. It’s quite rare to get the chance to build a social media strategy from the ground up. I’ve been in situations where research work (consumer insights, social customer persona development, competitor’ analysis) has not been taken into account in budget or project planning, because social media was just first thought of as an add-on. Only after a debrief would clients realise that the social media aspect of a campaign or project they’re running, actually requires more than what they anticipated – and that they haven’t even asked yet what their social consumers want.  From a broader perspective, their company — not just the campaign they want to run — actually needs a social strategy.

For example, running a contest on Facebook that is expected go “viral” needs as a pre-requisite, a strategy. This strategy should be based on a profile of the company’s Facebook fans and an analysis of their online social behaviour and attitudes (e.g.  the kind of content with which they prefer to engage, with whom do they share it with, whom they trust, what would motivate them to share, etc.). Research work needs to be done for this with the end view of developing a social customer persona. This strategic plan should also  include content strategy and editorial planning to build communications around the content and create triggers for engagement. This means having dedicated resources within the organisation to address content creation and planning, and social media monitoring.  All these touch on governance issues (e.g. how will the company organise for social media work, who owns social, what are the social media guidelines).

You can now see how the little social media add-on is turning into a big project by itself. And it deserves, in my opinion, to be a project by itself given all its complexities.

However, what can the client do in the meantime? How can they use social media based on a strategic framework without calling a complete halt to the other operations they’ve already started? My advice in a nutshell: Begin with the end in mind, start with a recognised need or opportunity, and grow from there. In more specific terms, you can add these activities below to your project so that you can create a starting point for strategically approaching social media requirements:

An approach to jump-start social strategy development

Filed under: Social / online media analysis, social business, Strategy, , ,

Company presence on Pinterest: protection vs. interaction and curation?

Just read  The Copyright Question: How to Protect Yourself on Pinterest and I’m left with a slight frown. This was what I wrote in the comments section:

“If your [sic] company sets up a presence on Pinterest, you should only pin content you own or have a license to use. If you have a license, check that license to ensure you are allowed to post the content on Pinterest.”

If Pinterest should be used as such given the legal constraints — pinning only content that a company owns — then, to an extent, it goes against what makes Pinterest unique.  Best practice seem to point that Pinterest should be used by companies to build the story around the brand, for example, not just use it to showcase ones products (or ones own content). Showing what a brand represents would require pinning/re-pinning others’ content. This leads me to wonder what would the possible approaches then be to a social presence strategy for Pinterest? One way could be maintaining an official company profile and pinning only owned / licensed content, but at the same time, complementing the brand’s presence by boards of individual company employees.  They would use Pinterest in a personal capacity to share the things they love — and their work could be one of the things they’d like to pin about. Pretty much like having an official blog or presence on Twitter and FB, with employees interacting with the brand as they see fit. However, it may prove to be too cumbersome for many companies to do it this way. Would it still make sense for a company to be present (officially) on Pinterest , and yet not really be able to interact fully with the community because of legal constraints?

A lot of companies, especially small business owners, don’t own a lot of content, or don’t have the resources to churn out content like a publishing house. This is why acting as a content curator on Pinterest to share what their brands represent is so attractive. But this legal quagmire discourages, and will even prevent curation, pushing companies more towards content creation.

Filed under: Social / online media analysis, social business, Strategy, User experience, , ,

Weekend reads: On social business maturity, content marketing, blogging and revolutions

I must admit that my heart skips a beat whenever interesting articles find their way to me. The end of the work week has brought some good catch on social business maturity, the crucial role of content marketing and engagement, and the ultimate ROI of social media, in particular, blogging — changing behaviours — , which in this case, contributed to a revolution.

The posts on engagement and content marketing describe exactly my recommendations to two clients of mine this week. Once you go social (and it’s no longer a question of if, but how), it’s a continuous effort. It’s not like advertising with a start and end date. It’s about feeding your network and engaging with them, which means, you must think in terms of increments, of addressing recognised needs or opportunities, but always, with the end goal of mind.

Anyhow, looking forward to reading these posts this weekend.  Hopefully I’ll be able to do that in between trying to teach my just-turned toddler to drink from a cup (even just drinking more would be a good acceptance criteria already), doing my taxes, and playing Skyrim (fingers crossed). Enjoy!

  • Content: The New Marketing Equation by Altimeter Group Network on SlideShare – This is a presentation of their latest report. I like this as it once again underscores how content marketing within the social business framework is NOT advertising. It’s not about one-off campaigns.  Real engagement needs continuous investment.  On their slideshare description: “Content marketing requires a shift in company culture, resources, budgets, partners and strategy. Rebalancing is critical to achieve these goals. The choice is whether to rebalance now, or later when the battle for attention may become even more difficult than it currently is.”
  • Jeremiah Owyang weighs in on the above report on his blog: Beyond Tools, Marketers Must Focus on Content
  • So does Brian Solis in a more elaborate post: Report: Content and the New Marketing Equation

Filed under: Digital worlds, e-democracy, Politics, Social / online media analysis, social business, Strategy, , , , , ,

Crowdsourcing turns Philippine tourism’s new slogan into a meme

An ad used in More Fun in the Philippines campaign

Prison. More fun in the Philippines.

The Philippines Department of Tourism’s (DOT) new slogan “It’s more fun in the Philippines” is getting a life of its own. Although debates have been sparked (the slogan is the same as an ad in Switzerland in 1951), I think netizens are largely approving it. The public has taken the slogan and made it its own as seen by numerous ads / tweaked slogans sprouting on Facebook and Twitter. Some of the first images coming up on a Google search range from breathtaking nature shots to slices of Philippine life and humour to political and satirical messages. My interest in it lies primarily on the fact that it’s now becoming an internet meme: it’s a case where crowdsourcing has transformed a good slogan into a living one. A more valuable point of critique for me, though, would be whether the DOT and its ad agency integrated social touchpoints during the campaign development process, and if it actually planned for the public to get on board the campaign by mashing up the slogan. The previous slogan in 2010 was a social #fail, which I extensively blogged about.

Kisses. More fun in the Philippines.   Planking. It's more fun in the Philippines.  Social climbing. More fun in the Philippines.  Biking. More fun in the Philippines

Below is a comment I made on a friend’s Facebook Wall where the issue of originality was raised.

 
”in my opinion, the originality issue is not as simple as critics are portraying it. in this day and age, i think even the concept of originality is changing. it has become increasingly easy to share, mash-up and produce hybrid ideas, which in their own right can be considered ‘original’. maybe dot didn’t do its research more extensively as netizens could easily do (the advertising campaign development process in many countries still lag in integrating social touchpoints), but that doesn’t make them guilty of stealing.

the slogan itself “it’s more fun in the (country)” is so basic and resonates with people’s own experiences, that it’s difficult to tweak it. it’s this basic character, i think, that makes it a good slogan, because you can easily and creatively craft it to the philippine context. so, it might be based on another country’s slogan, but we can execute it differently. just like how the ads are being made by the public now. they’re taking snapshots of life in the philippines and basically saying ‘mas masaya sa pinas’ (which i think is what all pinoys abroad swear by). i think crowdsourcing the ads themselves is what will breathe in new life in this ‘unoriginal’ slogan’.

if i were to critique the campaign, it would be less on the merits of the slogan itself, and more on whether the dot integrated social touchpoints throughout the development of the campaign. i think that was one major flaw of its predecessor (‘Pilipinas kay ganda’). it could’ve leveraged the wisdom of the crowd, but it didn’t. i blogged about this in 2010 if you’d like to read ;-) http://socialbizstrategy.com/2010/11/24/case-study-philippines-tourism-campaign-rebranding-couldve-harnessed-the-wisdom-of-crowds/

i love the way it’s now being adopted by the public and making it their own. like this album: https://www.facebook.com/media/set/?set=a.10150506686457290.390771.501807289&type=1
 and even the political and satirical ones — those are welcome, too. they extend the campaign into the public consciousness and bring in authenticity in my view. might be an undesired result by dot, but they can’t really do anything about it.”

Filed under: Culture, Digital worlds, Philippines, Social / online media analysis, , ,

The best Christmas gift: help the storm victims in the Philippines

Friends, as the power of social stems from an innate sense of giving and sharing, I’m posting this appeal: amidst this season of giving, if you want to give a gift that can literally change lives, please help the storm victims in Northern Mindanao, Philippines. Entire villages were swept away by flashfloods and landslides. Death toll is now at 700+, hundreds missing, and thousands more homeless.

You can donate via the Red Cross, of course, or these local organisations (they’re based in the affected areas). You can find details on the swift / bic code and other info on these pages. I’ve sent my donation to these orgs:
> Rural Missionaries of the Philippines — http://www.rmp-nmr.org/
> Xavier University — http://www.xu.edu.ph/index.php/other-news/642-bagyong-sendong-relief-operations-in-xavier-university

Here’s a glimpse of the devastation wrought by the floods: http://newsinfo.inquirer.net/113597/deadly-mix-for-disaster

Filed under: Philippines

Links 12-09-11: Social business design must-reads

Brand Marketing Programs made Social By Design
How do you develop marketing programmes that are social by design? This framework articulates something I’ve been trying to do myself, and gave me a more structured approach in creating socially designed marketing programmes.

From traditional business to social business

A must read if you are serious about social business (and not just developing a strategy for social presence and increasing the number of likes.) Good examples of what it means to deliver value!

Filed under: Social / online media analysis, social business, Strategy, User experience, , ,

Links 12-09-11: social media research

Nielsen: Social Media Report (U.S.) Q3 ’11- Really crucial to gain insights on how consumer segments use and share content. Some interesting findings:

  1. Over 2x as many 55-plussers visited social networks via mobile
  2. Top 3 categories of apps: games, weather, social networking. (Weather was an eye-opener for me)
  3. On slide 11: active social networkers are influential OFFLINE

A recent study (U.S.) on consumer interaction on Facebook – Interesting stats on engagement with brands.

 

Filed under: Social / online media analysis, social business, Strategy, , ,

Publicy and social advertising

Brian Solis, in “The Rise of Social Advertising”, wrote about the report by the Pivot team on the state of social advertising and its opportunities. The Trends in Social Advertising survey was conducted among brand managers, executives, and marketing professionals via email, blogs,Twitter and Facebook. I won’t delve into it as such a meaty article filled with lots of facts and figures is best read in its entirety.

What I’d like to share, though, is the comment I added to it. The report was focused on how businesses are using social advertising. After reading it, my thoughts began to wander in the realm of the consumer.  I think social advertising will intensify more the privacy-publicy conflict that arises every time a social network launches initiatives in social advertising. What should brands and the movers and builders of social networks should do about this? I am for publicy, by the way, but I believe it requires a process, not just a default opt in for social advertising. Here’s my complete comment:

Brian, I’m curious to know what you think of the whole publicy-privacy context and how that impacts social advertising. I think the rise of social advertising highlights this conflict even more. A lot of the major social advertising programs use tools that rely and thrive on publicy, where information/content is ‘public by default, private through effort’. Read the rest of this entry »

Filed under: Ideas, Social / online media analysis, social business, , , , , ,

Some top issues in adopting social computing

Here’s another brilliant resource for social business thinking. Also quite useful in presentations. Your prospects or existing clients would also want to know, aside from the benefits of social business, the most voiced issues concerning social business adoption. A number of them might even be already struggling with these issues. In a nutshell, the 10 top issues with social computing in business are:

  1. Lack of social media literacy amongst workers.
  2. A perception that social tools won’t work well in a particular industry.
  3. Social software is still perceived as too risky to use for core business activities.
  4. Can’t get enough senior executives engaged with social tools.
  5. There is vapor lock between IT and the social computing initiative.
  6. Need to prove ROI before there will be support for social software.
  7. Security concerns are holding up pilot projects/adoption plans.
  8. The needs around community management have come as a surprise.
  9. Difficulties sustaining external engagement.
  10. Struggling to survive due to unexpected success.

Read the full version by one of my favourite and genuine social business experts, Dion Hinchcliffe @dhinchcliffe.

Filed under: Social / online media analysis, social business, Strategy, , ,

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analyst, poet, dream-dweller. a.k.a. 'delunna'

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