Timi will share… | Social Business Strategy

…analysis on social business, interactive media, games, e-democracy, poetry, food, passions

Crowdsourcing turns Philippine tourism’s new slogan into a meme

An ad used in More Fun in the Philippines campaign

Prison. More fun in the Philippines.

The Philippines Department of Tourism’s (DOT) new slogan “It’s more fun in the Philippines” is getting a life of its own. Although debates have been sparked (the slogan is the same as an ad in Switzerland in 1951), I think netizens are largely approving it. The public has taken the slogan and made it its own as seen by numerous ads / tweaked slogans sprouting on Facebook and Twitter. Some of the first images coming up on a Google search range from breathtaking nature shots to slices of Philippine life and humour to political and satirical messages. My interest in it lies primarily on the fact that it’s now becoming an internet meme: it’s a case where crowdsourcing has transformed a good slogan into a living one. A more valuable point of critique for me, though, would be whether the DOT and its ad agency integrated social touchpoints during the campaign development process, and if it actually planned for the public to get on board the campaign by mashing up the slogan. The previous slogan in 2010 was a social #fail, which I extensively blogged about.

Kisses. More fun in the Philippines.   Planking. It's more fun in the Philippines.  Social climbing. More fun in the Philippines.  Biking. More fun in the Philippines

Below is a comment I made on a friend’s Facebook Wall where the issue of originality was raised.

 
”in my opinion, the originality issue is not as simple as critics are portraying it. in this day and age, i think even the concept of originality is changing. it has become increasingly easy to share, mash-up and produce hybrid ideas, which in their own right can be considered ‘original’. maybe dot didn’t do its research more extensively as netizens could easily do (the advertising campaign development process in many countries still lag in integrating social touchpoints), but that doesn’t make them guilty of stealing.

the slogan itself “it’s more fun in the (country)” is so basic and resonates with people’s own experiences, that it’s difficult to tweak it. it’s this basic character, i think, that makes it a good slogan, because you can easily and creatively craft it to the philippine context. so, it might be based on another country’s slogan, but we can execute it differently. just like how the ads are being made by the public now. they’re taking snapshots of life in the philippines and basically saying ‘mas masaya sa pinas’ (which i think is what all pinoys abroad swear by). i think crowdsourcing the ads themselves is what will breathe in new life in this ‘unoriginal’ slogan’.

if i were to critique the campaign, it would be less on the merits of the slogan itself, and more on whether the dot integrated social touchpoints throughout the development of the campaign. i think that was one major flaw of its predecessor (‘Pilipinas kay ganda’). it could’ve leveraged the wisdom of the crowd, but it didn’t. i blogged about this in 2010 if you’d like to read ;-) http://socialbizstrategy.com/2010/11/24/case-study-philippines-tourism-campaign-rebranding-couldve-harnessed-the-wisdom-of-crowds/

i love the way it’s now being adopted by the public and making it their own. like this album: https://www.facebook.com/media/set/?set=a.10150506686457290.390771.501807289&type=1
 and even the political and satirical ones — those are welcome, too. they extend the campaign into the public consciousness and bring in authenticity in my view. might be an undesired result by dot, but they can’t really do anything about it.”

Filed under: Culture, Digital worlds, Philippines, Social / online media analysis, , ,

Social media as platforms for good governance

Here’s my take on the furor in the Philippines over Mislang’s Twitter fiasco and the recent moves to regulate the use of social networks by government employees. This whole issue goes beyond an individual’s mistakes; turning to mere regulation of social networks is the worst way to move forward.

Highlights:

» The Aquino administration should renew its social media policies, but it should do so as part of an overall review of their social media strategy…or is there even one in place?

» The Twitter fiasco by Mislang has been met with relentless, severe and sometimes cruel condemnation by both allies and opposition of Aquino. While I share the criticism and rejoice in social media’s ability to amplify public criticism, I must also warn against cybercitizens’ fascination with the ‘digital scarlet letter’.

» The Aquino administration has the chance to elevate social media use in government from a communications and PR tool to that of a relevant platform for good governance. However, mere regulation of the use of social media networks by government employees is the wrong way to begin.

=======
Carmen Mislang, speechwriter of President Benigno Aquino, Jr. and part of the contingent of the state visit to Vietnam, got into hot water a few weeks ago after posting several ‘undiplomatic’ tweets on her personal Twitter account. This prompted Communications Secretary Ricky Carandang to temporarily put tweeting by his staff on hold, while he reviewed social media guidelines for Twitter (and possibly also look into Facebook guidelines as well).

If the Philippine government is serious with social media, then renewing social media policies is just one item in the long list of things to do. And it doesn’t even fall under the initial steps.

I hope Secretary Carandang won’t mind considering some of my insights on social media and governance. If he were a client of mine, I’d ask him to consider three points. The short version:

1. Focus on strategy before tools. Renew their whole social media policy (not just Twitter’s but all their social media channels), but only as part of a bigger review of their overall social media strategy and social media governance.

2. Engage in meaningful conversations amidst public critique. Deal with negative online perception by conversing with the public within the social web itself. Be present where your critiques converge, face the ugly remarks, respond with honesty, and be transparent about how government plans to move forward in this (and other such) cases.

3. Think not just ‘social media’, but ‘social government’. Clearly define social media’s role in (good) governance and democracy. Make this the framework for developing a social media strategy.

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Filed under: Culture, Digital worlds, e-democracy, Ideas, Philippines, Social / online media analysis, social business, , , , , , , ,

‘Digital forgiveness’ in a world that does not forget

“The Web Means the End of Forgetting” by Jeffrey Rosen (published July 19, 2010 on the New York Times) is easily one of the most absorbing article on the Web that I’ve read in a long time!

In a nutshell: Rosen brings together two phenomena that have emerged from the development of the Web and the rise of social technologies. On one hand, we are trying to maintain segmented identities online to control our online reputations — but it’s not working; on the other hand, the permanent memory bank of the Web and cloud technologies are shackling our digital past so “…that we are unable to evolve and learn from our mistakes’. He poses the need to reinvent forgetting: how do we cultivate ‘digital forgiveness’ — giving and getting second chances in a ‘world without forgetting’ — and develop new forms of empathy while reconciling our different but merged identities?

In plain speak: online reputation has increased in importance on both a personal and professional level, but the ability of the Web to store everything we publish online has led to a world that does not forget mistakes. This, in turn, can have drastic effects on our online reputation, eventually spilling over to our offline lives. Once a mistake or failure has made its way to the digital world, it stays there and is distributed in a wink of an eye. Sometimes it’s for the common good, such as in exposing corrupt politicians or unjust situations. But sometimes, it can also just get out of hand, reducing the Web to a personal name-and-shame arena.  For those who have made mistakes and sincerely want to make up for it, or for those whose reputations were wrongly tarnished, it can become a frustrating task to move on because their mistakes have been cached, downloaded, shared an continuously scrutinised. How can we forgive, digitally and otherwise, if “…the Internet records everything and forgets nothing”? How do we forgive in a world that has forgotten how to forget mistakes?

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Filed under: Culture, Digital worlds, Ideas, Politics, Social / online media analysis, , , , , ,

Social business design: is your company ready for it?

The latest slides on social business design by the Dachis Group addressing core principles, structures, processes and values.

Filed under: Culture, Ideas, Social / online media analysis,

Virtueel Platform – Mapping E-culture PDF download

The E-culture publication by Virtueel Platform is available in PDF format. This post contains the Mapping E-culture book.

The articles are presented in the same order as they were published in the E-culture book (2009). They have been converted to PDF and each article has a separate page containing the Creative Commons Attribution-Noncommercial 3.0 license. When reposting, this license has to be added to blogposts or other online publication.

All three publications (Mapping E-culture, Navigating E-culture en Walled Garden) are available for download via the URL

Mapping e-culture articles for download. Quite a lot, but sure looks interesting! Features renowned Dutch e-thinkers.

Filed under: Culture, Digital worlds

Playing for change: “One Love”

Amazing and powerful rendition of Bob Marley’s ‘One Love’ by musicians around the world. So moving, so hopeful! Learn more their site: http://playingforchange.com/

Filed under: Culture, Digital worlds, Ideas, ,

Jonathan Zittrain: The Web as random acts of kindness

The Web is a lot of things. Jonathan Zittrain @zittrain tells why he sees the Web also as acts of kindness — a calling even from some — and how our interaction can help ensure that it stays open and participative.

Posted via web from Timi will share…

Filed under: Culture, Digital worlds, Ideas, Social / online media analysis, , ,

Fake, by any other name, is fake

I was troubled by MobileCrunch’s report on a PR firm who let their interns/employees write fake product reviews on behalf of their clients. After reading Jeremy Toeman’s warning on general fakery, I’ve also decided to voice my concerns.

What one of the advertising fathers, William Bernbach, said of advertising then still rings true — and even louder –  today: “A great ad campaign will make a bad product fail faster. It will get more people to know it’s bad.” Translated in today’s language: don’t be the evil and deceitful company, because #EpicFail will bring you to justice.

While the greater likelihood of getting caught and exposed to the public is reason enough to not engage in ‘general fakery’ these days, it should not be the compelling reason. Think culture, not tactics. Design ethics, not deceit.

Sure, anyone can use social media tools such as ratings, comments, recommendations and reviews. The functionality is available to both real user and a hired hand. But what’s often disregarded is that using these tools means agreeing to the terms and conditions of transparency, authenticity and trust. Whether you’re a consumer or a PR firm, your message must be truthful, your tactics not dirty. Disclosure is key especially in these times when “…transparency is the new objectivity.”

It’s not just about blogging a review here or leaving a comment there. It’s not about pretending to be a consumer and thinking, ‘I’m telling the truth anyway’.  And no, it’s still not OK even if ‘fake’ is not something new. The fact that it is generally practiced should strengthen our resolve to conduct our business differently. The choices we make as designers, information architects, developers, advertisers, PR firms, and brands all contribute to the development of the ethics of user experience. We should remember that we are in the business of building positive experiences, not frustrations.

For social media to take root and bear fruit, cultural changes have to take place in your organisation. Few companies regard social media not just as a tactical tool, but rather needing a strategic framework. Even less consider it as a cultural cornerstone of their organisation. Strategy and culture are the two (more difficult) areas where your company can excel in social media and distinguish itself from the others who engage in the usual practice of half-truths and muddled messages. These are the areas where you can really sing your praises and breed internal brand champions;  convey your product’s advantages while building a sustainable relationship with your target group.

In other words: the business of social media is the business of transparency, authenticity and trust. It’s the business of designing ethics in user experience. Don’t mistake them for tactics alone. Embracing these principles means rethinking your strategy and examining if your organisation can provide cultural spaces for these values to flourish.

Filed under: Culture, Social / online media analysis, User experience, , , ,

Netflix: Freedom and responsibility culture

View more presentations from reed2001.

On one hand, it’s inspiring to read how Netflix fosters a culture of success. On the other hand, it makes feel a bit depressed to know I have perhaps only experienced 1/4 of what Netflix describes. Here’s to all of us finding that place and being part of a culture that truly fosters a culture of success based on freedom, flexibility, performance and real appreciation of ones’ talent and potential. And oh yeah, if I had to choose, I’d rather work with nice people than with smart ones.

Filed under: Culture, Ideas, , , ,

Susan Boyle: whose story are we truly telling?

So many have heard of Susan Boyle and so much has been said about her in such a short amount of time, that it’s now even quite cliché to make her a dinner topic. It’s easy to forget that her story just hit the Net in April and, within a matter of two months, has left a very bright trail across the virtual landscape. From accumulating 100 million views on YouTube during the first nine days (by comparison, Avril Lavinge’s ‘Girlfriend’ video took more than two years to accumulate 118 million views), to guest appearances in Larry King and Oprah, and to becoming a cultural icon as seen on references in South Park, The Simpsons and The SIMS 3.

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Filed under: Culture, Digital worlds, Social / online media analysis, , , , ,

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analyst, poet, dream-dweller. a.k.a. 'delunna'

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