Here's another brilliant resource for social business thinking. Also quite useful in presentations. Your prospects or existing clients would also want to know, aside from the benefits of social business, the most voiced issues concerning social business adoption. A number of them might even be … [Read more...]
Pharmacies can be more social: talking with your customers can be more important than giving answers
I was customer #5 at the neighbourhood pharmacy this morning. I wanted to get a 'herhalingsrecept' (repeat prescription) for my brand new and ridiculously expensive medication for treating my high cholesterol levels. I have to shell out my own money first before it can be shouldered by my insurance, … [Read more...]
Social Business Series 1: Social media behaviours around the world
[Note: Aside from blogging about the impact of social media in society, I also want to popularise the concept of Social Business. I’ve decided to post regularly about a series of topics related to ‘Social Business’, which will be a combination of curated information and reflections about my own … [Read more...]
A smart infographic for Social Business
Back from a month-long holiday in the Philippines and now faced with a huge backlog of brilliant posts to read from my favourite thinkers and writers. Thank goodness for smart infographics such as this one by Michael Brito, which set my mind again on the fundamentals of Social Business. It has … [Read more...]
Social Business Forecast: 2011 The Year of Integration (Jeremiah Owyang’s LeWeb Keynote)
Where is social business headed in 2011? Altimeter Group's research reveals that corporations will focus on integration, staffing, advertising, and measurement. Get the details in Jeremiah Owyang's Le Web Keynote presentation, shared under Open Research. [slideshare … [Read more...]
Case study: Philippines tourism rebranding could have harnessed the wisdom of crowds
In brief: The short-lived Philippines tourism rebrand sorely lacked social touchpoints. Such a high-engagement brand should've leveraged public participation by strategically integrating the role of online influencers and social media in the whole project cycle. The Department of Tourism and its ad … [Read more...]