Socbiz insights: on brand authenticity

Used to be that when you were on social, you were an authentic brand. But with everyone on social these days and hyper-focused on amassing likes, how can you really claim brand authenticity? My answer then is the same as now: don’t take short-cuts, don’t cherry pick. Social is not an add-on. Caring is serious business. Do the hard work on conversation & relationship-building.